Customer Support Officer

Job Description

THE OPPORTUNITY

Their current engagement includes many exciting energy projects, including several national large-scale renewable projects.

As a Customer Support Officer, you’ll play a crucial role in providing customer support to their growing client base, located in Australia. In this role you will be on the front line of their support service, a dedicated resource to assist Australian customers with managing the day-to-day requirements of their portfolio of energy accounts.

• Deliver prompt, professional responses to all customer enquiries to ensure a positive client experience.
• Build strong rapport with customers through proactive communication and a customer-first approach.
• Resolve customer issues efficiently and empathetically, striving for first-contact resolution where possible.
• Consistently meet or exceed performance targets and service level agreements (SLAs).
• Develop and maintain productive relationships with key third-party suppliers to support seamless service delivery.
• Provide timely and accurate assistance to internal stakeholders, ensuring smooth workflow and minimal delays.
• Accurately maintain records, databases, and documentation to support transparency and operational effectiveness.

• Excellent English Language communication skills and a customer-centric approach.
• Proactive and innovative mindset.
• Previous experience in using CRM’s and Microsoft Excel is highly preferable.
• Existing knowledge or understanding of the Australian energy market is a plus.
• Strong organizational and operational skills.
• Detail-oriented and capable of multitasking.

• Join a Great Place To Work certified company!
• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

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