Customer Service Executive (Import/Export) - Ampang Jaya

Achieve at least Degree certificate in related field

• Proven at least 1 year customer support experience
• Able to communicate in Mandarin
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Ability to work independently & to carry out assignments to completion within parameters of instructions given & standard accepted practices.
• Responsible for liaising with both internal & external customers, suppliers and Agents regarding Freight shipments/bookings.
• Handle customers through various channels - incoming phone calls, email, Wechat, Whatapps, walk-in
• Identify customer needs and ensure clear communication to related internal departments
• Sourcing rate from vendor/supplier/carrier
• Work out the quotation and sourcing cost from vendor based on customers' requirements or shipment incoterms
• Prepare respective documents for internal need. To create new customer profile by requesting documents from customer such as SSM and audited finance report.
• Ensure sanction checked by HR and print out all the relevant documents to seek for top management approval before email for MDM creation
• Ensure all the related documents/information is appropriate to initiate the shipment and carry out logistics work such as POL, POD, hs code, commercial invoice, packing list, Form E/COO, cargo weight, cargo dimension, custom restriction (permit/duty or SST), bill of lading, air way bill, photo of the cargo and etc.
• Communicate with sales and/or customers to identifying most suitable transport and the acceptance of the quotation

Carry out logistics work:

• Submit shipping instruction to carrier
• Prepare LOI/LOA to carrier on behalf of customer
• Prepare ROT for haulage arrangement
• Prepare DO for trucking arrangement
• Prepare house BL
• Submit K4 manifest (import)
• Send pre alert to respective agent
• Tracking and communicating shipment status with POL agent, follow up with carrier for NOA & invoice for EDO releasing
• Request invoice from vendor/carrier in order to proceed payment for cargo releasing purposes
• Co-ordinate with warehouse, inventory and haulage for incoming and deliveries
• Prepare customer invoice and update internal system for COST & REVENUE

• Follow up CIDB approval
• CIDB physical inspection
• Clarification on import/export restruction base on HS code & catalog provided
• Monitor and checking shipment delivered on time with providing POB from vendor to client
• Resolving issues including discrepancies and delayed departure/arrivals, custom release
• Send SOA and monitor payment settlement
• Handle customers' complaints timely, take lead with related internal departments to ensure on time closure/update of complaints
• Submit reports which require by top management.
• Other ad hoc duties assigned.
• Familiar with Northport & Westport system.
• EPF / SOCSO
• Annual leave
• Medical and hospitalization leave
• Career advancement
• Positive work environment