Customer Service Executive - Ampang Jaya

Minimum Diploma/Degree in Business Administration or equivalent

• At least 3 to 4 years working experience in relevant field
• Strong command of English and Bahasa Malaysia, in both verbal & written
• Ability to prioritize tasks with effective time management
• Good communication and interpersonal skills
• Strong computer skills and familiar with ERP System, Microsoft Word, Excel and Power Point
• Preferably with knowledge of product
• Able to multi-task
• Strong technical aptitude with the ability to learn quickly
• Strong analytical, problem solving and decision-making skills
• Respond to internal Sales Team and customer inquiries on product availability, prices, and lead time promptly and accurately via telephone, facsimile, or email.
• Generate Sales Quotations accurately and in a timely manner.
• Follow up with Sales & Engineering Team on material planning details.
• Source, select, and negotiate with suppliers for the best deal in quality, price, terms, deliveries, and services.
• Enhance product knowledge using all available sources.
• Raise and monitor Sales Orders, Approval Notes (Loan, WIP, Consignment), invoices, and goods returns.
• Assist Sales Team in issuing and following up on temporary “Approval for Delivery” and “Credit Limit Appeal Form” for credit terms and limit upgrades in exceptional cases.
• Build rapport with customers, Sales Teams, and Marketing Teams.
• Understand customers' buying behavior and delivery mode (e.g., preparing shipping documents).
• Work closely with the Section Head to resolve daily operational issues.
• Lead or supervise junior team members to maintain high service quality.
• Recommend best practices to meet service level agreements and improve customer satisfaction.
• KWSP
• SOCSO
• Annual leave
• Medical leave
• Medical benefits