Collection Analyst

apartmentManpower Staffing Services (Malaysia) Sdn. Bhd. placePetaling Jaya scheduleFull-time calendar_month 
Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolving customer payment issues.
  • Perform outbound Customer Collection calls / activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets.
  • Analyses and research customer’s receivables account delinquency and determines the type of communication method to facilitate payment
  • Ensure on day-to-day basis that all overdue balances on customer accounts are being actively & promptly pursued in a professional manner
  • Recognizes trends for non-payment and resolves issues by engaging internal partners.
  • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensure payment from customer.
  • Analyses at -risk customer and recommends account strategies to prevent delinquencies.
  • Initiates the dispute resolution process with internal partner and follows issue and ensure the resolution for customer.
  • Maintain details collections notes to ensure customer contact and actions are documented and substantiated
  • university degree with a focus in business Finance & Accounting recommended or equivalent experience.
  • Typically, 1-2 years of collections experience ** “fresh graduates are encouraged to apply”
  • RM 500 Allowance Provided
  • Near Public Tranport
  • Medical Benefits
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