Application support (sg opportunity > oversea)
Kuala Lumpur
about the company
This is a growing company with a highly collaborative Professional Services team that offers opportunities for career growth and mentorship.
about the job
This is a 24/7 rotational shift-based Level 1 Application Support role that involves maintaining applications, resolving issues, and managing stakeholder relationships.- The most common task is to diagnose and resolve issues reported by users. This can range from simple user errors to more complex application bugs.
- They handle and prioritize support tickets, ensuring that all issues are tracked from initial report to final resolution.
- This includes monitoring application performance, running health checks, and performing routine maintenance tasks like applying patches or updates to ensure systems are running smoothly.
- They update a knowledge base with known issues, workarounds, and solutions to help both end-users and other support staff.
- They often work closely with software developers to escalate complex issues or report bugs that require a code fix.
how to apply ...
Interested candidate can click on the appropriate link for CV submission. Alternatively, you could email yuhyen(dot)chong@randstad(dot)com(dot)my for a confidential discussion.show more
- experience
- skills
- qualifications
- education
Associate Degree/Diploma
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