Travel Operation Assistant
D Zen MICE Travel Sdn Bhd Kuala Lumpur Full-time
SPM graduates, diploma or degree in Tourism, Hospitality, Business Administration, or a related field.
- Previous experience in a travel agency, tour operator, or related industry is preferred.
- Strong organizational skills with a keen eye for detail.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and experience with travel booking software (e.g., Amadeus, Galileo, or Sabre).
- Ability to handle multiple tasks and work effectively in a fast-paced environment.
- Knowledge of global travel destinations, visa requirements, and travel regulations.
- Flexibility to work outside of regular office hours during peak travel seasons.
- Assist in planning and organizing travel itineraries, including flights, accommodations, transportation, and activities.
- Handle bookings, reservations, and confirmations, ensuring accuracy and timely communication with clients and suppliers.
- Coordinate with airlines, hotels, tour operators, and other service providers to secure the best rates and arrangements.
- Provide exceptional customer service by responding promptly to inquiries, resolving issues, and addressing special requests.
- Assist clients with travel-related questions, visa applications, travel insurance, and other related needs.
- Ensure clients receive all necessary travel documents, including itineraries, tickets, and vouchers, in a timely manner.
- Maintain and update client records, booking details, and other relevant information in the company’s database.
- Prepare invoices, process payments, and manage financial transactions related to travel bookings.
- Assist in preparing travel proposals, marketing materials, and promotional offers.
- Able to travel to overseas
- Commission, Incentive and Bonus
- Company Trip
- Overseas Training
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