Head of retail operations (beauty)
Kuala Lumpur
Randstad is currently seeking an experienced and commercially driven Head of Retail Operations (beauty & cosmetics) to lead and scale the multi-brand beauty & cosmetics retail network. This role is pivotal in driving operational excellence, enhancing customer experience, and achieving sales performance across all physical retail touchpoints.
You will need to:
- Develop the retail operations strategy across all beauty & cosmetics brands within the portfolio.
- Drive a performance-driven culture through coaching, clear KPIs, and recognition programs.
- Manage P&L performance, ensuring profitability across all brands and stores.
- Analyze commercial reports and market trends to optimize sales, traffic, conversion, and basket size.
- Implement promotional strategies and work closely with Marketing and Merchandising to drive traffic and sell-through.
- Champion inventory accuracy, shrinkage control, and stock efficiency.
- Partner closely with Brand Principals, VM, Supply Chain and other internal teams
Requirements:
- 8-10 years’ experience in a retail operations management role, preferably in multi-brands or beauty/cosmetics environment
- Strong leadership and people management skills
- Strong business acumen mindset with expertise in communication, analytical and problem-solving skills
- experience
- skills
- qualifications
- education
Bachelor Degree
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