[ref. e7102002] Head of Operations - Kajang

Overview:

In this pivotal role, you will oversee all aspects of operations—from support and maintenance to retail—ensuring our customers receive the best experience possible. If you're ready to lead, innovate, and make a lasting impact while embodying our core values of Resilience, Growth, Profitability, Results, and Long-Term Success, we want to hear from you.

Key Responsibilities:

1. Operational Leadership:

• Oversee the smooth functioning of support operations, maintenance, and retail operations.
• Oversee all ground-level issues, ensuring timely communication to senior management and relevant departments.
• Implement innovative solutions that challenge the status quo to enhance operational efficiency and customer satisfaction.

1. Stakeholder Communication:

• Provide feedback on customer experience, app performance, and recurring issues to senior management, including product managers, finance, HR, and directors.
• Ensure all responsible parties are informed and actively working towards resolving issues.

1. Team Management and Employee Relations:

• Lead and manage diverse teams, fostering a close-knit bond while maintaining professional boundaries.
• Promote a positive work environment that encourages growth and high performance.
• Handle employee relations on the job, addressing concerns, and facilitating effective communication.

1. Adaptability and Change Management:

• Navigate and manage operational turbulence due to the fast-paced growth of the business.
• Identify when existing processes are no longer effective and implement necessary changes, including restructuring and optimizing headcount.
• Embrace and drive change to overcome unforeseen challenges and capacity limits.

1. Self-Care and Resilience:

• Recognize the importance of self-care to sustain high performance in a demanding role.
• Implement personal strategies to recharge and maintain well-being.
• Encourage a culture of resilience and long-term success within the team.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably in a fast-paced retail or service environment.
• Strong leadership skills with the ability to manage cross-functional teams.
• Excellent communication and interpersonal skills.
• Demonstrated ability to implement innovative solutions and challenge existing processes.
• Proficiency in leveraging technology to optimize resource management and operational efficiency.
• Comfortable making tough decisions, including restructuring and resource optimization.
• High level of adaptability and resilience in the face of change.
• Commitment to personal growth and self-care practices.
• Open to candidates from various industries with transferable skills.

Key Competencies:

Personal Competencies:

• Resilience: You believe every challenge has a solution and persist until it's found.
• Growth Mindset: Fully committed to your own development and the growth of your team.
• Profitability Focus: Understand the importance of efficient operations in driving profitability.
• Results-Oriented: Dedicated to achieving exceptional outcomes and exceeding expectations.
• Long-Term Vision: Provide solutions that ensure lasting success and sustainability.

On-the-Job Competencies:

• Leadership Excellence: Ability to inspire and lead teams through change and growth.
• Strategic Communication: Skilled in conveying information effectively across all levels of the organization.
• Innovative Problem-Solving: Proactive in identifying inefficiencies and implementing creative solutions.
• Change Management: Comfortable with making and implementing difficult decisions to improve operations.
• Emotional Intelligence: Maintain professionalism while forming strong team bonds; aware of personal and team well-being needs.