Internship For IT Product & System Support Intern

Internship Opportunity at iExRetail by iExpress

Internship Duration: 3 to 6 months preferred

Role Overview

We are looking for a motivated IT Product & System Support Intern & Data, Dashboard & Automation Intern to support the setup, testing, and daily operation of the iExRetail platform. This role is suitable for students who are interested in SaaS systems, mobile apps, dashboards, product testing, and client support.

The intern will assist in preparing system demos, setting up project data, testing user workflows, documenting SOPs, and supporting users during pilot projects. This is a practical role for someone who enjoys solving system issues, improving user experience, and supporting real business implementation.

1. System Setup & Configuration

• Assist in setting up client projects inside the iExRetail system.
• Create and maintain user accounts, outlet profiles, task templates, visit schedules, and project settings.
• Support the setup of demo environments for client presentations and internal testing.
• Ensure outlet master data, product data, and task details are correctly uploaded into the system.
• Assist in checking system configurations before pilot launch or client demo.

1. App & System Testing

• Test the admin dashboard, mobile app, task workflow, GPS check-in, photo upload, and report submission process.
• Perform User Acceptance Testing before system rollout or client presentation.
• Identify bugs, errors, missing fields, confusing user flows, or system issues.
• Prepare testing checklists and record test results clearly.
• Follow up on system issues with the internal team or technology partner.

1. User Support & Troubleshooting

• Assist internal users, field agents, and client users with basic system usage.
• Provide first-level support for login issues, app usage, task submission, photo upload, and reporting problems.
• Collect user feedback and summarise common issues for improvement.
• Support onboarding and simple training for new users or field agents.
• Escalate technical issues to the relevant team when required.

1. Documentation & SOP

• Prepare simple user guides, SOP documents, screenshots, and step-by-step instructions.
• Maintain a system knowledge base for internal reference.
• Assist in preparing training slides, briefing notes, and FAQ documents.
• Document standard workflows for project setup, task assignment, reporting, and issue handling.

• Training Provided
• Performance Bonus
• Flexible Working Hours