Mandarin Customer Service (Reservation Industry)
Agensi Pekerjaan JobScoper Sdn Bhd Kuala Lumpur Full-time
Demonstrated experience in hotel reservations, concierge services, or customer service roles is a plus.
- Strong command of English & Mandarin is required; proficiency in multiple languages is highly desirable.
- Exceptional verbal and written communication skills.
- Courteous, confident, and possesses a high level of patience.
- Strong customer-first mindset and ability to perform well under pressure.
- Able to remain calm and professional when handling complaints or emergency situations.
- Capable of managing multiple tasks simultaneously and comfortable using digital tools and applications.
- Willingness to work on rotational shifts, including weekends, public holidays, and overnight shifts as required by operational needs.
- Assist guests in planning and booking reservations for Integrated Resort products and services.
- Identify and understand guests’ needs to provide tailored and personalized solutions.
- Demonstrate a customer-centric approach in all interactions with both internal and external guests across various communication channels.
- Deliver a high-touch, premium experience in line with the Company’s Service Strategy.
- Address and resolve first-level guest complaints with professionalism and a positive attitude.
- Respond to service requests promptly and efficiently, demonstrating agility and flexibility.
- Utilize sound judgment and emotional intelligence when managing guest concerns, and proactively escalate complex issues to the Manager on Duty for resolution.
- Stay well-informed about hotel events and activities to ensure accurate and timely information is provided to guests.
- Act swiftly and appropriately during emergency situations in accordance with hotel safety protocols.
- Contribute to the achievement of individual and team performance goals (KPIs).
- Provided training.
- Rotational Shift; 24/7, 5 working days.
- Provided language allowance.
- Annual leave/Medical leave.
Agensi Pekerjaan Asia Recruit Sdn BhdKuala Lumpur
Good communication skills in English & Mandarin
• SPM + 1 year Customer Service Experience
• Diploma / Degree (fresh graduates) welcome to apply
• Working days : Monday - Sunday (5 days work)
• Working Hour: 24/7 (Each Shift 9 hours)
• Location: KL...
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• Good in Mandarin (Speaking, Reading ,Writing)
• Familiar with Social Media (FB, Instagram, etc)
• Have a sense of teamwork
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We’re looking to hire a dedicated individual to join us in a permanent Customer Support role based in Malaysia. In this role, you’ll be helping customers through email, phone, and live chat, so strong communication skills in both English and Bahasa...