Tour Operations Executive

Company Description:

The Tour Operations (KL Region) will play a critical role in overseeing the end-to-end process of tour operations, ensuring smooth execution, and delivering high-quality services to our B2B partners.

This is a full-time on-site role at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

• Achieve at least SPM education
• Requires candidates with minimum 1-2 years of working experience in the Travel industry.
• Able to write, read and speak in English and Mandarin.
• Outspoken and soft-spoken person.
• Good Follow-up Skill and highly attentive to enquiry.
• Comfortable working with computer and mobile phone in long hour.
• Basic Computer Skill (Outlook, Excel, Words and PowerPoint).
• Willing to travel when necessary (company will provide allowance if necessary).
• Location: Wisma New Asia
• Tour Planning: Organize and manage customized tours for B2B clients, covering travel arrangements, accommodations, transport, and activities based on client needs.
• Supplier Management: Build and maintain strong relationships with hotels, transport providers, local guides, and other vendors to ensure quality service and competitive rates.
• Booking Oversight: Handle all tour-related bookings accurately and on time, including accommodations, transport, and activities.
• Itinerary Preparation: Create clear and detailed itineraries to ensure well-organized and enjoyable client experiences.
• Quality Assurance: Monitor ongoing tours to ensure smooth execution and promptly resolve any issues.
• Client Liaison: Act as the main contact point for clients, offering support before and during the tour, and addressing inquiries or concerns.
• Documentation: Maintain all necessary travel documents such as itineraries, contracts, invoices, and reports.
• Team Support: Assist with event coordination, marketing campaigns, and other tour-related activities.
• Budget Tracking: Manage tour budgets to control costs and maintain profitability.
• Feedback & Improvement: Collect and review post-tour feedback to enhance future offerings.
• General Support: Assist with ad-hoc tasks and special projects as needed by management.
• EPF/SOCSO
• 5 working days
• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, pay slips etc.)
• At least once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone
• Training provided