Operations Executive - Policy Servicing/Policy Processing (Supporting Hong Kong)

We are seeking a talented individual to join our Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Operations Executive - Policy Servicing/Policy Processing (Supporting Hong Kong)

• The policy processing/servicing team efficiently processes insurance policies for the Hong Kong market, ensuring compliance and a smooth experience for clients.
• The team handles policy servicing requests, such as amendments and renewals, for the Hong Kong market, working closely with clients, brokers, and underwriters.
• They provide customer support to policyholders in Hong Kong, addressing inquiries and resolving issues related to policy coverage, claims, and payments.

We will count on you to:

• Perform tasks associated with processes such as, Policy Endorsement, Client Policy Management, Generation of Quotation, Bills and Invoices
• Ensures timely and accurate production/processing of complex documents/information (includes report preparation)
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships.
• Ensure timely communication with clients and colleagues by offering updates and resolutions when required
• Ensure adherence to policies and procedures as per organization’s standards and SOPs
• Take part in investigation on queries and errors as well as assisting in developing action plan to drive improvement

What you need to have:

• At least a bachelor’s degree in any field
• Fresh Graduates are encouraged to apply
• High Proficiency in using MS Office Application
• Proficiency in Mandarin/Chinese is an advantage for supporting other regions
• Good work ethics with high level of integrity, detailed oriented, compliant and process driven

What makes you stand out:

• 1 - 2 years’ experience in Policy Processing/ Policy Servicing role.
• Good communication and interpersonal skills
• Willing to learn and take on new challenges
• Excellent coordination skills and ability to work with multiple stakeholder

With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.