Retail Outlet Manager/Assistant Manager

• Can speak in English & Mandarin.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Strong customer service orientation and a genuine passion for delivering exceptional guest experiences.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficiency in inventory management, sales forecasting, and budgeting.
• Knowledge of arcade games and amusement industry trends is a plus.
• Bachelor's degree in business administration or a related field is preferred.
• Flexible schedule, including evenings, weekends, and holidays, as required.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Must be detail-oriented, organized, and capable of multitasking effectively.

Job Summary:

As a Store Manager, you will be responsible for managing staff, optimizing store performance, and ensuring the arcade meets or exceeds revenue targets.

Key Responsibilities:

• Oversee all aspects of arcade operations, including staff management, inventory control, and customer service.
• Hire, train, and supervise arcade staff, ensuring they provide friendly and efficient service to all guests.
• Develop and implement strategies to drive sales and achieve revenue targets.
• Maintain high standards of cleanliness, safety, and maintenance throughout the arcade.
• Monitor inventory levels and order supplies as needed to ensure uninterrupted operation.
• Coordinate arcade promotions, events, and special activities to attract and retain customers.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Analyze sales data and financial reports to identify areas for improvement and implement corrective actions.
• Ensure compliance with all company policies, procedures, and regulations.
• Foster a positive work environment that promotes teamwork, creativity, and innovation among staff.
• Annual Leave
• Medical Leave
• Medical Claim
• EPF
• SOCSO
• Monthly Sales Incentive & Commission