Executive Customer Service Operations
Kulim Topwheels (Alor Setar) Sdn Bhd Alor Setar Full-time
Minimum Bachelor's Degree in related field.
- At least 1 year of working experience in the automotive industry.
- Fluent in English, Bahasa Malaysia and Mandarin with excellent verbal and written communication skills.
- Has strong leadership skills to lead and motivate teams to achieve targets.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Responsible to manage the retail sales by organizing and leading the service advisors in their achievement of targeted sales, throughput and implement aggressive selling and customer retention activities.
- To plan and manage the front office reception to achieve targeted customer satisfaction index.
- Ensure strict compliance to company's policies and procedures pertaining to warranty jobs, cash and credit cards.
- Responsible for effective utilization of 3-in-1 to monitor and control WIP, Back Orders, Follow Up, Appointments and Service Reminders.
- Ensure prompt submission of well documented special service campaigns, technical report and fix IT right programmes.
- Ensure effective liaison on operational and administrative matters with both internal department and external suppliers.
- EPF / SOCSO
- Annual Leave
- Incentive
JAC Recruitment MalaysiaAlor Setar
A Japanese manufacturer in Kulim is looking for a customer support.
The position is a fixed-term contract for a period of two years.
Job Summary: The key role of this position is to be responsible for administration support for the new Customer...
Kulim Topwheels (Alor Setar) Sdn BhdAlor Setar
repair customers in processing their vehicle insurance claims.
• Ensure all overdue collision repair debts are being monitored.
• Ensure all documents are in proper order with authorized signatory before submitting to Insurance company and Head Office...
SSE GroupAlor Setar
to effectively manage and motivate a team to achieve sales targets and operational goals.
• Strong understanding of sales and marketing principles, with a demonstrated ability to develop and implement successful sales strategies.
• Excellent customer service...