Customer Service Executive

We are looking for a Customer Service Executive to handle customer inquiries through live chat / emails,. handle escalation cases from the system and make outbound calls (10-15 per week). The role involves providing accurate information, resolving issues, and ensuring a positive customer experience.

The ideal candidate should be able to communicate clearly, respond promptly, and work efficiently in a fast-paced environment while maintaining a high level of professionalism.

Qualifications:

Minimum SPM or equivalent qualification

Fresh graduates are encouraged to apply

Requirements:

Proficient in English, Bahasa Malaysia (not necessary) and Mandarin (read, write, and speak)

Good communication and interpersonal skills

Ability to handle professionally

Capable of responding to customer inquiries via email/live chats in a timely and accurate manner

Strong problem-solving skills and attention to detail

Ability to work in a fast-paced environment and meet KPIs

Willing to work on shifts, weekends, or public holidays (if required)

任职资格（Qualifications）:

至少具备 SPM 或同等学历

欢迎应届毕业生申请

岗位要求（Requirements）:

熟练掌握英语、马来语（非必须）及华文（听说读写能力）

具备良好的沟通能力和人际交往能力

能够专业地处理

能够通过电子邮件或在线客服（live chat）及时、准确地回复客户咨询

具备较强的问题解决能力和细致的工作态度

能够在快节奏的工作环境中完成关键绩效指标（KPI）

能接受轮班制工作，包括周末及公共假期（如有需要）