Technical Support Executive

Minimum 2-3 years of working experience in technical support

• Diploma or degree in IT, Computer Science, Engineering, or related field.
• Able to speak and write in Bahasa Malaysia & English.
• In-depth knowledge of computer hardware, software and networks.
• Knowledge of MS Office, cloud services (e.g., Microsoft 365, Google Workspace), remote support tools (e.g., TeamViewer, AnyDesk).
• Proficiency in operating systems (e.g., Windows, macOS, Linux).
• Experience with basic networking (e.g., IP configuration, DNS, VPN setup).
• Strong customer service background—handling queries calmly, professionally, and efficiently.
• Experience in managing difficult users or urgent support requests.
• Capable of explaining technical terms in simple, clear language.
• Ability to learn technical details quickly and provide accurate solutions to users.
• Experience providing Level 1 or Level 2 support (depending on the role level).
• Willing to travel overseas & locally with own transport (Car).
• Able to join immediately.
• Full-time employment only
• Able to install, maintain, troubleshoot, and repair equipment or systems
• Handling customer technical support cases through onsite, phone & email submissions.
• To provide technical support, resolve queries, and train end users.
• To perform weekly & monthly maintenance for customers' equipment.
• To troubleshoot, diagnose & repair hardware/software problems.
• Assist staff or customers.
• Monitoring hardware, software & system performance.
• Writing basic reports on findings, completed work, or suggestions for improvement.
• Keeping service logs and maintenance records up to date.
• Identifying and repairing faults or breakdowns to minimize downtime.
• Ability to learn technical details quickly and provide accurate solutions to users.
• Communicating effectively with supervisors or engineers.
• KWSP, SOCSO ,EIS provided
• Annual leave
• Petrol allowances & travelling allowances.
• Yearly performance incentive
• Medical coverage.
• 5 working days a week
• Training will be provided