Customer Service Associate
BB Square Sdn. Bhd. Kuala Lumpur Full-time
Provide exceptional customer service to patrons, ensuring a positive and welcoming dining experience.
- Accurately take customer orders, paying close attention to dietary restrictions and special requests.
- Efficiently handle food and beverage preparation according to established recipes and quality standards.
- Operate Point of Sale (POS) systems for accurate order entry and payment processing, including cash and card transactions.
- Maintain a clean and sanitary work environment, adhering to all health and safety regulations.
- Collaborate effectively with team members to ensure smooth service flow and efficient table turnover.
- Communicate clearly and professionally with both customers and colleagues.
- Assist with basic food preparation tasks as needed, such as chopping vegetables or assembling ingredients.
- Prepare a variety of beverages, including coffee, tea, and other specialty drinks.
- Handle customer inquiries and resolve any issues or complaints promptly and courteously.
- Stock and maintain inventory levels for service areas, ensuring all necessary supplies are available.
- Follow all company policies and procedures, including those related to food safety and customer service.
- Greet customers warmly and assist them in navigating the menu, offering recommendations and answering questions about dishes and beverages.
- Accurately take customer orders, ensuring all details are captured correctly and communicated efficiently to the kitchen or bar staff.
- Prepare and serve food and beverages according to established recipes and quality standards, paying attention to presentation and timeliness.
- Operate the Point of Sale (POS) system to process customer payments accurately, handle cash, credit card transactions, and provide change.
- Maintain a clean and sanitary work environment by regularly cleaning tables, equipment, and service areas, adhering to health and safety regulations.
- Collaborate effectively with team members to ensure smooth service flow, assist colleagues during busy periods, and contribute to a positive work atmosphere.
- Manage inventory for service areas, restock supplies as needed, and report any shortages or issues to management.
- Handle customer feedback and complaints professionally, escalating issues to supervisors when necessary to ensure customer satisfaction.
- Adhere to all company policies and procedures, including those related to food safety, customer service, and operational standards.
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
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