Operations Manager

Good communication skills in English & Mandarin, fluency in Bahasa Malaysia is a bonus

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• 5–10 years of experience in operations management (luxury hospitality, private clubs, premium fitness/wellness centers, or similar environments).
• Strong leadership and people management skills with a hands-on approach.
• Solid understanding of customer service excellence in a premium/luxury setting.
• Proficiency in Microsoft Office and basic operations management software.
• Excellent communication and problem-solving skills.
• Key Traits & Good Working Ethics:
• Member-Focused Mindset: Prioritizes member satisfaction.
• Operational Excellence: Strong attention to detail.
• Leadership & Team Building: Motivates and develops staff.
• Integrity & Accountability: Takes ownership and adheres to ethical standards.
• Crisis Management: Calm under pressure and capable of resolving operational challenges.
• Proactive & Innovative: Identifies and implements improvements.

• Oversee daily club operations for the lounges, wellness areas, and F&B outlets.
• Maintain premium service standards for all member interactions.
• Respond promptly to member feedback, inquiries, and complaints.
• Support member engagement events and onboarding activities in collaboration with the Sales & Marketing team

• Recruit, train, and supervise
• operations staff (range officers, front-of-house, concierge, housekeeping, etc.).
• Develop and enforce standard operating procedures (SOPs) for all operational areas.
• Conduct regular team briefings, performance reviews, and ongoing training.

• Ensure the all club facilities are maintained to the highest safety and operational standards.
• Oversee health, safety, and compliance procedures, including firearms safety regulations.
• Coordinate with maintenance teams and external vendors for repairs and preventive maintenance.
• Financial & Administrative Oversight
• Manage operational budgets, cost controls, and inventory for supplies and F&B.
• Prepare regular reports on operational performance for senior management.
• Support procurement decisions and vendor negotiations.

• Collaborate with relevant teams to plan and execute member events, workshops, and corporate functions.
• Ensure events align with club branding and provide value to members.
• Competitive salary based on experience.
• Performance-based incentives.
• Access to exclusive club facilities and staff perks.
• Career advancement opportunities.
• EPF SOCSO