Customer Experience (Urgently Hiring) - Kajang

Job Description:

• Respond to queries from parents, students, and tutors via various communication platforms.
• Explain services, packages, tutor availability, and payment options.
• Match suitable tutors with students based on their requirements.
• Facilitate communication and ensure smooth onboarding and class scheduling.
• Address and resolve customer concerns or escalate as needed.
• Maintain and update schedules, attendance, and payment records.
• Follow up with clients for feedback and satisfaction.
• Promote engagement through information on promotions and new services.
• Provide exceptional customer support aligned with SifuTutor’s values.

Requirements:

• Minimum SPM holder. Diploma and above are encouraged to apply (Fresh graduates are welcome).
• Excellent communication skills and a collaborative mindset.
• Must be able to commute to the office (Setia Alam).

What We Offer:

• Commission, performance, and annual bonuses.
• Medical coverage, daily meal and attendance allowances.
• Team-building activities (e.g., Sunway Lagoon trips, ATV adventures) and more!