Live Chat 技术客服 - Mandarin Speaker Fresh Grad/Experienced - Kuala Lumpur - ref. g72962019

apartmentAgensi Pekerjaan Tetap Hangat Sdn Bhd placeKuala Lumpur scheduleFull-time calendar_month04/09/2025

Requirement

Mandarin Speaker only
Diploma or higher education level in IT/Engineering/Computer Science/Mechanical Major or related fields are preferred.
Had experiences in IT/Engineering/Computer Science/Mechanical industral customer service is preferred.
Willing to work rotate shift

Responsibilities

Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicator

Benefits

Performance Bonus: RM 300
Transportation Allowance: RM 400
Mandarin Language Allowance (only entitled after passing probation): RM 500
Shift Allowances: Afternoon shift RM30/day, Night shift RM70/day
13th-month salary + EPF & SOCSO

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