IT Executive

As an IT Executive, you will play a crucial role in managing and supporting the company’s IT infrastructure, ensuring seamless digital operations, and driving technological innovation within the organization.

This is a full-time on-site leadership role at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Requirement:

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support, system administration, or a similar role.
• Fluent in English and Bahasa Malaysia; proficiency in additional ASEAN languages is a plus.
• Strong knowledge of network administration, cybersecurity, and IT infrastructure management.
• Experience with travel booking systems, CRM platforms, and ERP solutions is an advantage.
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with cloud computing, virtualization, and data backup solutions.
• Strong problem-solving, analytical, and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

IT Infrastructure & System Management:

• Manage and maintain the company’s IT infrastructure, including networks, servers, and hardware.
• Ensure the smooth operation of IT systems, troubleshooting and resolving any technical issues promptly.
• Provide technical support to internal teams, resolving hardware, software, and network-related problems.
• Assist in the installation, configuration, and maintenance of operating systems, business applications, and travel management systems.

Cybersecurity & Data Protection:

• Implement and enforce IT security policies to protect company data and systems from cyber threats.
• Monitor system performance and security, identifying vulnerabilities and applying necessary patches or upgrades.
• Ensure data backup and disaster recovery procedures are in place and tested regularly.

Software & Travel System Management:

• Support and maintain the company’s travel booking systems, CRM platforms, and internal applications.
• Work closely with software vendors and travel technology providers to troubleshoot and optimize system performance.
• Assist in software upgrades, testing, and implementation of new digital tools to improve operational efficiency.

Technical Support & User Training:

• Provide end-user support and training to employees on IT best practices and system usage.
• Develop IT documentation and guidelines to ensure staff can efficiently utilize company systems.
• Work collaboratively with different departments to understand their IT needs and propose effective solutions.

IT Project Management & Innovation:

• Assist in the planning and execution of IT projects, including system enhancements and digital transformation initiatives.
• Stay updated with the latest IT trends and innovations in the travel industry to recommend new solutions that enhance business operations.
• Coordinate with vendors and service providers for IT-related procurement and service agreements.

System Performance & Compliance:

• Ensure all IT operations comply with industry regulations and company policies.
• Monitor IT budgets and assist in cost-effective procurement of technology resources.
• Conduct periodic system audits and generate performance reports for management review.
• EPF/SOCSO
• 5 Working days
• Annual Leave
• Medical Leave
• Annual Company trip (For confirmed employees)
• Group PA insurance (For confirmed employees)
• Yearly bonus depending on company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, pay slips etc.)
• At least once a year Team Building arrangements
• Monthly / weekly company sports & recreations for everyone