IT Systems Administrator
NEXTLABS (MALAYSIA) SDN BHD Kuala Lumpur Full-time
Infrastructure Management
- Design, deploy, and maintain hybrid systems (Windows/Linux, cloud/on-prem) with a focus on automation, scalability, and security.
- Administer and optimize Microsoft AD, Azure AD/Entra ID, Exchange Online, and Office 365 Hybrid environments, including migrations and troubleshooting.
- Manage VMware ESXi, Hyper-V, and containerized workloads (Docker/Kubernetes) in multi-site data centers.
- Provide Tier 1/2 support for critical incidents, including on-call rotation for 24/7 systems.
- Document, track and monitor all problem/resolution activity in the helpdesk tracking system to ensure a timely resolution and issue resolved courteously and expeditiously
- Partner with global teams to align IT solutions with business needs.
- Ensure that SLA for our 24/7 production and supporting environments is maintained;
- Document architectures, SOPs, and KBs for IT staff and end-users.
- Bachelor’s in Computer Science, Engineering, or related field (or equivalent experience).
- 3+ years managing Windows & Linux Server, cloud platforms (Azure/AWS/GCP).
- Certifications preferred: MCSE/Microsoft Certified: Azure Administrator, VMware VCP, or RHCE.
- Proficiency in:
- Networking (TCP/IP, VPN, SD-WAN, firewall policies).
- Directory Services (AD, LDAP, OIDC)
- IaC tools (Terraform, Ansible) and CI/CD pipelines.
- Web servers (IIS, Apache, Nginx) and database admin (SQL Server/MySQL).
- Strong problem-solving under pressure; ability to balance multiple projects.
- Customer-centric mindset with clear communication for technical/non-technical audiences.
- Adaptability to emerging tech (e.g., AI-driven monitoring, MLOps).
- ITIL/ITSM experience (ServiceNow, Jira Service Desk).
- Knowledge of compliance frameworks (ISO 27001, NIST, GDPR).
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