Online Marketing Coordinator
Kemuncak Parts & Accessories Sdn Bhd Kuala Lumpur Full-time
Candidate must possess at least SPM level qualification.
- A minimum of 1 year(s) of relevant experience in an e-commerce, retail, or business development role
- Experience in the automotive industry is a plus
- Fresh graduates are encouraged to apply
- Fluent in Mandarin, English, or Bahasa Malaysia is required
- Willing to be on standby remotely outside standard working hours (nights, weekends, and public holidays)
- Well-versed in Microsoft Office applications (Word, Excel, and PowerPoint) and Google Sheets
- Proficient in digital content creation, including image editing and video production (shooting and editing) using Canva and CapCut
- Familiar with social media and e-commerce landscape, including Shopee, Lazada, TikTok, Facebook, Instagram, etc.
- Excellent written and verbal communication skills
- Customer service-oriented and a team player
- Ability to work independently and take initiative
- Platform and Operational Management
- Manage daily end-to-end operations of online stores, including order fulfilment, inventory synchronization, product orders, product listing accuracy, sales performance, etc.
- Respond to online customer inquiries across various channels for both pre-sales and after-sales needs
- Conduct market research and competitor analysis to identify opportunities and stay ahead of industry trends
- Develop eye-catching graphics and promotional visuals for social media, campaigns, and e-commerce platforms using Canva
- Lead the production of platform-optimized short-form videos, from the initial script to final edit
- Performance Tracking & Insights
- Analyse and report on key metrics such as engagement, traffic, conversion rates, and ROI
- Monitor campaign performance and provide insights with actionable recommendations
- Identify and develop process improvements to enhance efficiency across key business functions, such as order fulfilment, chat handling, content creation, and customer order management (as required)
- Perform other ad-hoc duties as assigned by superior
- Annual Leave
- EPF / SOCSO / PCB
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- EIS
- Annual Bonus
- Training Provided
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