IT Operations – Incident Management Specialist
Accenture Malaysia Kuala Lumpur Full-time
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale.We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
#LI-GM
About the Role
Join us in making a difference through your expertise! As a Subject Matter Expert, you will collaborate with cross-functional teams to drive critical decisions and deliver solutions to complex challenges. Your role will be pivotal in managing incidents and outages that impact organizational performance.We are excited to see how your skills in Critical Incident Management will shine in this dynamic environment.
Key Responsibilities- Incident & Outage Management: Drive incident and outage management processes to ensure swift resolution and minimal business impact.
- Monitoring & Prevention: Monitor systems and analyze trends to enhance performance and proactively prevent future incidents.
- Change Management: Track and facilitate the acceptance of changes to production environments.
- Service Operations: Operate IT production services in alignment with management protocols and Service Level Agreements (SLAs).
- Stakeholder Engagement: Communicate effectively with stakeholders to ensure transparency and collaboration during critical events.
Kumpulan Wang Simpanan Pekerja (KWSP)Ampang Jaya, 8 km from Kuala Lumpur
Understanding of Agile methodologies and experience working in Agile environments.
• Knowledge of infrastructure, applications, and IT security domains.
Operational IT Incident Management
• Manage the full lifecycle of incidents based on ITIL processes...
Transaction Network ServicesKuala Lumpur
customer satisfaction, and operational resilience for TNS’ payment services. This will include overall accountability for the day to day managed service operations, acting as an Incident Manager, leading post incident reviews and continual service...
KPJ Healthcare BerhadKuala Lumpur
and committed to patient-centered care and continuous quality improvement.
• High integrity, patience, and attention to detail.
• Be a positive and effective team leader
ORGANIZATION AND MANAGEMENT
• Obtain a handover report from the outgoing duty...