PM Unit Manager

Education:

• Registered with the Nursing Board of Malaysia with a valid license to practice as a Registered Nurse
• Post Basic qualification in a related field
• Bachelor of Nursing or to be obtained within 2 years of promotion

Knowledge and Experiences:

• Registered Nurse with at least 8 years of clinical experience and diversity in clinical experience.

Skills & Competencies:

• Leadership Program
• Possess certifications in BLS, ACLS, MTLS, PALS, and NRP (according to the specialties)

• Proficient in writing and conversing in English and Bahasa Malaysia.
• Caring, honest, and responsible workers and team player
• Basic financial knowledge
• Microsoft Office literacy

• Good leadership, interpersonal, and communication skills.
• Critical thinking, negotiation, and problem-solving skills.
• Willingness to work on scheduled hours, shifts and weekends, public holidays, and any time called during an emergency.
• Passionate and committed to patient-centered care and continuous quality improvement.
• High integrity, patience, and attention to detail.
• Be a positive and effective team leader

• Obtain a handover report from the outgoing duty manager outlining patient status, emergency operations, staff shortages, and bed availability.
• Plan clinical rounds accordingly to ensure total coverage of all units, including the Accident & Emergencies Department
• Lead as on-call personnel to maintain constant availability, handle queries or complaints, and represent nursing services during public holidays and weekends by solving procedural problems, making independent decisions in emergencies, and remaining accountable for their actions.
• Enforce high standards of care that are delivered safely, effectively, efficiently, and compassionately, while also organizing, directing, and coordinating with other facilities' services.
• Establish clear directions for the nursing team to ensure evidence-based practice.
• Collaborate with the nursing team, consultants, doctors, and other personnel to oversee patient care delivery for optimal client satisfaction.
• Plan, implement, and evaluate nursing facilities and services.
• Collaborate with the unit manager and manage unscheduled absences and patient acuity changes adjust work schedules, authorize overtime or bank nurses, and conduct a 24-hour inpatient and bed census.
• Lead continuous quality improvement in patient care using audits and monitoring compliance with service and professional standards.
• Investigate policy and procedure violations, take appropriate action, initiate incident reports and take immediate action in emergencies, inform authorities, advise senior administrative staff, and coordinate disciplines to facilitate emergency patient care.
• Notify the Chief Nursing Officer or their deputy of all nursing issues, deaths, staff shortages, and other incidents such as accidents, complaints, or defects in drug supplies or equipment.
• Participate in nursing management meetings.
• Monitor patient charges for completeness and charge accordingly.

• Participate in developing recruitment and retention strategies for nursing staff and implementing a structured orientation program for newly recruited staff.
• Plan a development program to equip staff with the necessary knowledge and skills to maintain competency and meet organizational needs.
• Provide supervision and guidance to the staff as needed.
• Engage in research initiatives and advocate for quality improvement through evidence-based practice

• Ensure nursing staff abide to policies and procedures and periodically supervise to ensure they align with current nursing standards, regulations, statutory authority requirements, and service purposes.
• Evaluate compliance with all policies and procedures of various quality and safety systems, including MS ISO 9001:2008, ISO 14001, OHSAS 18001, Patient Safety Goals, National Nursing Audits, and other accredited standards like Malaysian Hospital Accreditation Standards and HACCP Netherlands.
• Evaluate the prevention and control of infection, including the implementation of surveillance activity in the unit and evidence of involvement.
• Control and maintain regular management of drugs aligned with hospital policies and procedures
• Maintain confidentiality of the patient’s personal and medical history

• Monitor records of equipment and inventory, including calibration for medical supplies and drug storage.
• Monitor that the emergency trolley is checked as per the stipulated policy and conduct audits at regular intervals for compliance.
• Participate in providing on-the-job training and guidance to new staff, including the cleaning of medical equipment.

• Monitor activities that contribute towards the continuous improvement of nursing services, such as Quality Assurance, Infection Prevention & Control, and Fire and Safety Programs.
• Monitor and propose the quality of care/service in the designated unit and initiate action and implementation of corrective measures as needed.
• Manage investigations and root cause analyses for any incidents in the services, take appropriate action, and ensure completion of incident reports within the stipulated time frame.
• Participate and contribute to the Baby Friendly Hospital Initiative certification, with a focus on promoting exclusive breastfeeding, MSQH, and JCI
• Lead staff to adhere to Standard People Practice (SPP) and implement Malaysian Patient Safety Goals 2.0.