Head, Pharmacy

Education:

• Bachelor Degree in Pharmacy/ Masters in Business Administration/Masters in Clinical Pharmacy
• Registered with the Malaysian Board of Pharmacy
• Possess Poison License A

Knowledge and Experiences:

• Preferable 7 years’ working experience in hospital setting.
• Exposure to all field/ discipline in Pharmacy Practice

Skills & Competencies:

• Strong decision-making, problem-solving abilities and managerial skills.
• Able to communicate fluently and write in English language and Bahasa Malaysia
• Ability to prioritize, delegate, and organize work
• Demonstrate organizational skills, analytical skills and leadership qualities
• Microsoft Office literacy

• Ethical, accountable, and results oriented.
• Detail-oriented with a focus on accuracy and compliance.
• Excellent interpersonal and leadership qualities.
• Good verbal and written communication skills.
• Good interpersonal/ human relations skills. Reliable, dependable, enthusiastic and self-motivated.
• Ability to maintain a high level of confidentiality.
• Problem solving and decision-making skills
• Demonstrated ability to work autonomously and be directly accountable

GENERAL DESCRIPTION

Responsible for planning, developing, and managing pharmaceutical services in KPJ in line with modern pharmacy practice, organizational policies, and relevant legislation. The Chief Pharmacist holds final decision-making authority and ensures proper provision and dispensing of medications, compliance with regulations, and adherence to quality assurance standards for optimal patient care.

JOB DESCRIPTION

Main Responsibilities:

• Ensure all drugs, including dangerous and psychotropic substances, are handled, checked, and recorded in accordance with the Poison Act 1952, Dangerous Drugs Act 1952, and hospital policies.
• Maintain strong liaison with the Ministry of Health (MOH) Pharmacy Enforcement Officers, ensure all inspections, verifications, and documentations are properly gathered, maintained, and submitted within stipulated timelines.
• Implement effective monitoring systems to ensure compliance with statutory regulations, Good Pharmacy Practice (GPP), and internal audit standards.
• Plan, develop, and implement strategic and operational objectives for Pharmacy Services to ensure safe, efficient, and patient-centered operations.
• Plan, manage and control service budget, manpower, and equipment in alignment with hospital goals.
• Analyze operational data to assess workload distribution, cost efficiency, and service improvement opportunities.
• Review, check, and approve staff rosters, annual leave plans, overtime claims, and operational documentation for accuracy and completeness.
• Operate and oversee all pharmacy systems (e.g., HIS, inventory) to ensure accurate pricing, stock control, and billing processes.
• Review and update drug price lists when necessary, ensuring prompt implementation and system updates.
• Implement performance monitoring tools to ensure timely reporting and compliance with departmental KPIs.
• Plan and monitor annual practicing certificate (APC) and pharmacist poison license A status is valid.
• Liaise with external agencies, suppliers, and the Group Corporate Pharmacy Division on regulatory, procurement, and standardization initiatives.
• Provide professional advice and consultation to pharmacy staff, prescribers, nurses, and other healthcare professionals on drug-related matters.
• Supervise preparation of extemporaneous products and prepare formulations when necessary.
• Conduct patient drug counseling to ensure safe and informed use of medications.
• Maintain high standards of pharmaceutical care by ensuring safe, proper, and ethical dispensing practices, while delivering services promptly, efficiently, and professionally to all customers.
• Plan and implement continuous improvement initiatives for the department’s services and operations.
• Lead and implement Quality Improvement (QI) projects and initiatives to enhance patient safety, workflow efficiency, and service standards.
• Produce, analyze and submit reports on financial, operational, performance indicators/quality objectives, medication errors, adverse drug reactions (ADRs), and sentinel events for management review and monthly pharmacy monthly report to HQ.
• Conduct Root Cause Analysis (RCA) discussions for medication related incidences and formulate corrective and preventive actions (CAPA).
• Develop and implement service risk management plans, ensuring compliance with MSQH, ISO, and hospital safety frameworks.

• Perform any other responsibilities as assigned by immediate superior or hospital management