Technical Support
GPSINA Kuala Lumpur Full-time
Preferably skilled in car accessory installation and vehicle wiring
- Familiar with GPS trackers, dashcams, and IoT devices
- Able to troubleshoot, update firmware/software, and test devices
- Good communication and customer service skills
- Able to work independently and manage tasks efficiently
- Basic computer literacy and documentation skills
- Reliable and eager to learn
- 1–2 years’ experience in technical support or automotive electronics
- Skilled in car accessory installation and vehicle wiring
- Willing to travel for on-site support
- Technical Troubleshooting & Repairs
- Diagnose and resolve hardware or software issues, including connectivity problems, sensor malfunctions, and device errors.
- Firmware & Software Updates
- Perform updates and calibrations to ensure devices operate with the latest features and security protocols.
- Documentation & Reporting
- Maintain accurate records of installations, service calls, and repairs for internal tracking and compliance purposes.
- Safety & Quality Assurance
- Follow safety protocols and quality standards during all technical procedures to minimize risk and ensure reliability.
- Inventory & Equipment Management
- Track tools, spare parts, and devices; ensure availability and proper maintenance of technical equipment.
- Product Testing & Feedback
- Assist in testing new devices and features; provide feedback to improve product performance and usability.
- Continuous Learning
- Stay informed about emerging technologies, installation techniques, and industry best practices.
- Customer Communication & Support
- Explain technical findings and solutions to customers in a clear, professional manner; provide guidance on device usage and maintenance.
- Dealer Partner Support
- Offer remote or on-site troubleshooting assistance to dealer partners; conduct basic training sessions when needed.
- On-the-job training and technical skill development
- Opportunities for career growth within the company
- Supportive team environment with hands-on mentorship
- Comfortable workspace with a focus on efficiency and collaboration
- Exposure to innovative automotive and IoT technologies
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