Assistant Manager, Residential Experience Specialist

JOB PURPOSE

Our model makes us a leader in the student hostel management industry.

The Resident Experience & Welfare Team’s mission is to foster a resilient student community by offering residents opportunities for personal growth and social development through this programme. We envision our student residence as a vibrant community where residents feel safe, connected and belong.

The role also involves mentoring student leaders, fostering community engagement, and ensuring a positive residential experience for all students.

The Assistant Manager works closely with the Well-being Ambassadors, assists in off-campus community engagement, and contributes to key projects such as service-learning programs, student satisfaction initiatives, and structured training modules.

PRIMARY KEY RESULT AREAS / RESPONSIBILITIES

• Develop and design structured well-being programs focusing on Mental, Social, and Physical wellness.
• Plan and develop of the annual activity calendar, ensuring a well-structured and engaging schedule of events.
• Foster a supportive and inclusive residential environment that promotes mental health, social connections, and student leadership.
• Lead strategic communication efforts to ensure residents and parents receive timely updates on engagement programs.
• Encourage participation in well-being campaigns, community projects, and leadership training sessions.
• Oversee the planning, management, and execution of the Service-Learning Programme Initiative, collaborating closely with the Manager to ensure its successful implementation.
• Establish partnerships with external organizations, NGOs, and university departments to enhance student well-being initiatives.

• Implement proactive well-being strategies to support residents’ mental resilience and social integration.
• Address residents’ concerns, escalate issues in accordance with management policies, and provide regular reports on check-ins conducted.
• Identify barriers to student engagement and develop strategies to enhance inclusivity.
• Assist in managing off-campus student community projects and well-being outreach programs.

• Assess and measure the effectiveness of well-being programs through data-driven analysis and qualitative insights.
• Lead monitoring and reporting efforts to ensure initiatives align with the Mental, Social, and Physical well-being goals.
• Oversee the design and execution of well-being feedback surveys, analyzing results to enhance future program development.
• Compile detailed reports with qualitative and quantitative insights as required and for continuous improvement.
• Enhance and streamline the resident check-in experience by ensuring a smooth, welcoming, and efficient process. This includes implementing personalized orientation touchpoints, clear communication of residence policies, and fostering a sense of belonging from the moment residents arrive.

• Support the Manager in budget planning, allocation, and financial oversight for well-being and engagement programs.
• Ensure all programs and initiatives adhere to budgetary guidelines while maximizing impact and resource efficiency.

• Bachelor’s degree in education, Psychology, Communications, or a related field.
• 3-5 years of experience in student affairs, residence life, community development, or youth engagement.
• Excellent English (written and oral), ability to converse in Malay and Mandarin is desirable.
• Able to work independently, able to follow instructions and can adhere to deadlines
• Proficient with MS Office (i.e. Microsoft Word, Excel, Power Bi and Powerpoint) and Google Drive Apps
• Good to have a Counselling License by Lembaga Kaunselor Malaysia.
• Strong communication, networking, and listening skills
• Experience planning and facilitating meetings and community gatherings
• Experience developing youth engagement and community building
• Work effectively in an environment with diverse cultures, multiple perspectives, and competing needs