Customer Service Specialist

Job type: Incentive provided for closing of sales

• Customer Communication: Contacting existing customers whose motor vehicle insurance policies are nearing expiration. This could be done via phone calls, Social Media and emails.
• Policy Renewal Process: Assisting customers with the renewal process and payment which may involve explaining the available options, premium changes, and any updates in the policy terms.
• Policy Recommendations: Providing advice and recommendations to customers based on their individual needs, changes in regulations, or any new insurance products that may suit them better.
• Handling Inquiries: Addressing any questions or concerns raised by customers regarding the renewal process, coverage, or payments.
• Documentation and Paperwork: Ensuring that all necessary paperwork and documentation related to the renewal process are completed accurately and efficiently.
• Premium Collection: Facilitating the premium payment process and ensuring that customers make timely payments to renew their policies.
• Data Maintenance: Keeping accurate records of customer interactions, policy renewals, and other relevant information in the database.
• Cross-Selling and Up-Selling: Identifying opportunities to cross-sell or up-sell additional insurance products or services to customers.
• Compliance and Regulations: Staying updated with the latest insurance laws, regulations, and industry trends to ensure compliance with the standards set by the insurance authorities.
• Retention Strategies: Implementing strategies to retain existing customers and build long-term relationships.
• Meeting Targets: Achieving individual and team targets for policy renewals, revenue generation, and customer satisfaction.
• Follow-ups: Following up with customers who haven't renewed their policies on time to encourage them to take necessary actions.
• Customer Support: Providing ongoing customer support throughout the policy period, assisting with claims, endorsements, or any other insurance-related issues.

• a Diploma / Degree in any field
• at least 1-3 years experience in performing car insurance renewal
• prior experience in automotive industry
• Be able to proficiently speak & write in English & Malay (Mandarin, Hokkien, Cantonese or Tamil will be an added advantage)
• Have a pleasant & friendly disposition i.e. the ability to smile and to treat all our customers in a polite, friendly & helpful manner even in difficult circumstances