Manager - Commercial (Contract Management & Operations MASB)

Manager - Commercial (Contract Management & Operations MASB)

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Company: Malaysia Airports Holdings Berhad

Job Description

POSITION GENERAL SUMMARY

To manage the full spectrum of contract lifecycle, focusing on tenancy agreements and commercial space management to drive revenue generation and compliance. The role also supports strategic initiatives and tender processes to enhance commercial sustainability and operational excellence across the airports.

• Manage the end-to-end lifecycle of ~1,800 commercial contracts across MA Sepang and MASB airports including negotiation, execution, enforcement, renewal, variation, and termination—while ensuring alignment with commercial policies and achievement of the targeted revenue budget.
• Ensure full compliance with contract terms and operational execution at all Malaysia Airports Sdn Bhd (MASB) airports.
• Lead operational enforcement exercises and handle contract disputes in coordination with Legal and internal stakeholders.
• Lead and coordinate all audit-related activities for the Commercial Services Division (CSD), including preparation for internal/external audits (e.g., IMS, IAD), timely resolution of findings, and implementation of corrective actions to ensure full compliance and governance across contract and operational processes.
• Monitor SAP data accuracy and manage the centralised contract database and CMU Forms validation.
• Liaise with airport operations (e.g., Terminal, AVSEC, CARE, Engineering) to ensure seamless commercial operations.
• Coordinate contract-related audits (internal/external) and ensure corrective actions are implemented.
• Prepare and review BOD, MPC/BPC papers and internal presentations related to contract and revenue initiatives.
• Manage account-based strategies, particularly for high-value tenants, to optimise space and revenue.
• Lead customer engagement initiatives, including managing escalations and strategic partnerships with key retailers.
• Spearhead initiatives for operational improvement, digitalisation, and lean implementation (e.g., Tender Automation, CLM).
• Resposible on periodic contract reporting, compliance monitoring, and performance dashboards.
• Support or lead pre-tender to post-tender execution, including preparation of documents, evaluations and approvals.
• Work with the Tender Management Unit to maintain tender policy, SOPs, and improvement plans.
• Ensure alignment between contract output and tender intent for sustainable commercial outcomes.
• To perform any other ad-hoc tasks or duties as directed by Superior(s) or Management from time to time.

• Ensuring >95% contract compliance rate across commercial spaces.
• Managing commercial audit gaps, particularly in enforcement and reporting.
• Maximising space utilisation and rental yield.
• Strengthening integration between contract, tender and strategic planning functions.
• Enhancing customer experience while protecting MAHB’s commercial interests.
• Mitigating risks in all processes within Commercial Services scope of work and responsibilities

• Proven experience in managing end-to-end contract lifecycle , including negotiation, drafting, execution, enforcement and variation.
• Strong with a track record of driving revenue through strategic space utilisation and tenant management.
• Sound understanding of aspects related to tenancy agreements and tender documentation.
• Demonstrated ability to operational improvements, digitalisation projects, and cross-functional collaboration.- Excellent and negotiation skills with internal (e.g., Legal, Finance, Operations) and external parties (e.g., tenants, vendors, government agencies).
• Strong with the ability to work under pressure and manage multiple priorities.
• Highly proficient in preparing Board/Management papers and executive-level presentations.
• Strong command of Bahasa Malaysia and English (both spoken and written).
• Experience in SAP, CLM (Contract Lifecycle Management) or Tender Automation systems is an added advantage.

Education

• Degree/ Diploma/ Certificate in Business Administration, Law, Contract Management, or related discipline.

Education

• Degree in Business Administration, Law, Contract Management, or related discipline.

Relevant Industries

• Degree with a minimum of 5 years of relevant experience.

• At least 5 years of relevant experience in contract management, commercial operations, or business acquisition, with exposure to tender processes and stakeholder engagement.
• Experience in the aviation or retail-related industries is an added advantage.
• Strong proficiency in contract drafting, enforcement, and operational compliance.
• SAP knowledge is an advantage.

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 11 July 2025.

Only the shortlisted candidate will be notified.

Job Segment: Compliance, Contract Manager, Strategic Planning, Operations Manager, ERP, Legal, Strategy, Operations, Technology

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