Customer Service Executive - Mandarin Speaker
Arvion Services Sdn Bhd Petaling Jaya Full-time
- 2 years of customer service experience (preferably in a call center or tech support).
- Fresh Graduate s are encouraged to apply
- Excellent verbal and written communication skills.
- Strong multitasking abilities and attention to detail.
- Proficiency with CRM systems and Microsoft Office.
- Customer-centric with a positive, solution-oriented mindset.
- Knowledge of hardware/software troubleshooting is a plus.
- Work Location: Ara Damansara
- Inbound & Outbound Support: Handle calls, emails, and faxes for product inquiries, sales, promotions, and general customer support.
- Issue Resolution: Provide First Call Resolution (FCR) for simple issues, dispatch engineers for hardware issues, and escalate complex cases to relevant departments.
- Product Assistance: Address queries about printers, scanners, cameras, projectors, consumables (paper, toner, etc.), e Shop orders, warranty registration, and service repair status.
- Sales Support: Process consumable orders, assist with product sales leads, and direct inquiries to the correct sales team.
- Administrative Tasks: Maintain accurate CRM records, respond to service mailbox inquiries, and support general administrative duties.
- Customer Experience: Ensure timely follow-ups, escalate issues when needed, and meet SLAs to maintain high levels of customer satisfaction.
- 5 working days in a week
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation
- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
- IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
- Working Hours: 7am - 3am (rotational shift)
The Makeover GuysPetaling Jaya
As the Customer Service Executive at Cozyhomes (part of The Makeover Guys), you will be servicing both the homeowners and the tenants. You will be working on the top 1% handpicked homes in Malaysia. Your work will directly impact our business...
Aegis BPO Malaysia Sdn BhdPetaling Jaya
We're Hiring: Customer Service Executive (Mandarin Speaker)
Location: Ara Damansara, Petaling Jaya (Selangor)
Working Hours: 7:00 AM - 3:00 AM (Rotational Shift)
Love Talking? Solving Problems? Able to speak Mandarin? You might be the One...
Agensi Pekerjaan JobScoper Sdn BhdPetaling Jaya
experience in customer service is an advantage but not a requirement.
• Tech-Savvy – Basic knowledge of Microsoft Excel, Word, and general computer applications.
• Excellent Communicator – Strong interpersonal and communication skills are essential...