Customer Relations Executive

apartmentGB Motors Sdn Bhd placeIpoh scheduleFull-time calendar_month 
Strong communication and interpersonal abilities, effective problem-solving skills, and proficiency in computer use.
  • Education: Diploma or Bachelor's degree in fields like Business Administration, Marketing, Communication, or a related field.
  • Experience: Fresh graduates are welcomed.
  • Collaborate closely with all Head of Departments to monitor and achieve target.NET Promoter Score (NPS) passing rates.
  • Ensure thorough checking of the vehicle redelivery checklist to guarantee a seamless and positive customer experience.
  • Educate customers on the NPS process during scheduled reminders and maintain consistent follow-up to encourage participation and feedback.
  • Coordinate with relevant departments to resolve customer issues promptly and efficiently.
  • Respond to customer complaints in a timely, professional, and courteous manner, ensuring accurate documentation and escalation where needed.
  • Assist with any ad hoc tasks or projects as assigned by the Head of Department to support overall departmental goals.
  • EPF SOCSO
  • Medical Allowance
  • Annual leave
  • Medical Insurance
  • Training provided
  • Medical and hospitalization leave
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