客户服务专员 - Iskandar Puteri

Min SPM / UEC Certificate

• Entry-level position: fresh graduates are encouraged to apply.
• Excellent communication skills in both English and Mandarin, both written and verbal, to effectively interact with diverse customer base.
• Demonstrated problem-solving abilities to address customer inquiries and resolve issues efficiently.
• Exhibit patience and empathy when dealing with challenging customer situations.
• Ability to work collaboratively within a team environment to achieve common goals and provide seamless customer support.
• Require Rotational Shift
• Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
• Manage and resolve customer complaints, escalating complex cases to senior team members or relevant departments as needed, while maintaining a positive and empathetic approach.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system, ensuring data integrity and compliance with company policies.
• Identify and assess customers' needs to achieve satisfaction, offering appropriate solutions and alternatives within established guidelines.
• Follow communication procedures, guidelines, and policies, including proper use of scripting and knowledge base resources, to ensure consistent and high-quality service delivery.
• Collaborate with team members and other departments to improve customer service processes and enhance the overall customer experience, contributing to a positive and supportive work environment.
• Provide feedback to supervisors and trainers regarding customer trends, common issues, and potential areas for improvement in products, services, or training programs.
• Assist in the preparation of reports and analysis of customer service metrics, identifying trends and areas for improvement in service delivery.
• Annual Leave
• EPF
• Medical Leave
• SOCSO
• Compassionate Leave
• Wellness Programs
• Maternity Leave
• Staff Appreciation & Rewards