Operation Executive

• 2-3 years of experience in operations or technical service coordination (preferably in food service equipment or similar industry).
• Strong organizational and multitasking skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and ERP systems.
• Familiarity with GPS tracking software is an advantage.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.

Language: Mandarin (Preferred)Bahasa (Preferred)English

Key Competencies:

• Problem-solving and analytical skills
• Attention to detail
• Time management
• Team coordination
• Negotiation skills
• Customer-oriented mindset

1. Installation, Breakdown & Preventive Maintenance Scheduling

• Plan and monitor daily schedules of technicians for installations, servicing, breakdown repairs, and preventive maintenance of coffee machines, soft-serve machines, and bar equipment.
• Coordinate with customers and technical team to ensure timely service delivery.
• Track and update job status, ensuring proper documentation and reporting.
• Analyze service data to optimize technician routes and improve service efficiency.

1. Administrative & Technical Department Support

• Manage administrative processes related to the technical team.
• Prepare daily, weekly, and monthly operational reports.
• Handle procurement of spare parts, tools, and consumables as required.
• Source suppliers and negotiate pricing for equipment parts and technical needs.Maintain an updated inventory of spare parts and service tools.
• Assist in budgeting and cost control for the technical operations.

1. Vehicle Monitoring & Maintenance

• Oversee company vehicle usage, scheduling regular maintenance, and managing service records.
• Prepare and analyze GPS tracking reports to monitor vehicle locations, routes, and technician driving behavior.
• Coordinate solutions for vehicle breakdowns or accidents.
• Ensure compliance with safety regulations and company policies regarding vehicle use

1. Other Duties

• Support process improvements and operational initiatives to enhance the performance of the technical department.
• Collaborate with other departments to ensure smooth coordination of services.
• Handle ad hoc tasks and responsibilities as assigned by management
• EPF
• SOCSO
• Annual Leave