(BT) Restaurant Assistant Manager / Manager (57643) - Petaling Jaya - ref. k5819819

Our client: Our client is a multinational company, operating a 5-star hotel offering luxurious accommodations, multiple dining options

What you will be doing:

• Develop, implement and maintain quality standards for outlets, including supervision and direction of service staff.
• Ensure excellent customer service.

• Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet.
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
• Schedule and direct staff in their work assignments.

• Interact positively with customers promoting hotel facilities and services.
• Resolve problems to the satisfaction of involved parties.
• Answer telephones in a clear voice, coordinate and document reservations.
• Organize special events in the restaurant such as receptions.
• Maintain communication with all departments to ensure customer service needs are met.

• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.
• Give guidance toward improvement and make necessary adjustments for consistency.

• Maintain profitability of outlet to support overall hotel operation.
• Control payroll and equipment costs (minimizing loss and misuse).
• Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead.
• Evaluate cost effectiveness of all aspects of operation.
• Develop and implement cost saving and profit enhancing measures.

• Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.

What you need to have:

• Possess at least Diploma/Degree studies. Prefer from hospitality.
• Min 3 years food and beverage (F&B) service experience and with at least one-year restaurant management required.
• Must have experience working with Japanese restaurant.

• Proficiency in Japanese language is an added advantage.
• Preferably candidate with fine dining experience.