Customer Service Representative
Manpower Staffing Services (Malaysia) Sdn. Bhd. Kuala Lumpur Full-time
Flexible to work in Monday-Sunday, but only 5 actual working days for now.
- Working Hour: 7am-4pm (Subject to change in the future)
- 1 year and above Customer Service experience (not necessary be BPO company experience)
- Education requirement: Diploma and above. If have BPO company experience can accept SPM
- Must join ASAP: 16/6/2025
- Language: English and Traditional Mandarin must be strong.
- Respond to customer inquiries and resolve platform operation issues through non-voice channels (e.g., email, chat).
- Make occasional outbound calls to customers for follow-up or to clarify issues.
- Review and coordinate return and refund requests in a professional and timely manner.
- Handle user issues related to financial transactions and logistics.
- Manage account-related inquiries, including issues with platform permissions.
- Accurately document customer interactions and system-related activities in internal tools
- Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators (KPIs).
Medical Benefit, KPI Incentive, Work From Home with T&C
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• Excel proficiency
Company Description
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Customer Service Representative role is the tactical first level...
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dynamic team! We specialize in delivering strategic marketing solutions that connect clients with up to 90% of their target market, empowering brands to grow and thrive.
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