Field Application Engineer (Global Travel Role) New

This role requires extensive travel (approximately 90%) to customer sites domestically and internationally. The FAE plays a critical role in ensuring equipment performance, customer satisfaction, and achievement of quality, productivity, and cost objectives.

• Provide hands‑on, on‑site technical support for equipment and process‑related issues at customer locations.
• Perform equipment installation, setup, commissioning, and buy‑off.
• Diagnose and troubleshoot technical issues, delivering timely and effective solutions to minimize downtime.
• Conduct maintenance, operation, and application training for customer personnel.
• Provide technical advice and recommendations to improve quality, productivity, and overall system performance.
• Act as the primary technical liaison between customers and internal engineering or support teams.
• Prepare and maintain technical documentation and reports related to issues, resolutions, and field activities.
• Support customers throughout the full lifecycle — before, during, and after installation — to ensure successful deployment and ongoing operation.

• Degree or Diploma in Engineering, Semiconductor Technology, or a related technical field, or equivalent practical experience.
• Basic knowledge of PC operations and relevant software tools.

• Good communication, organizational, and interpersonal skills.
• Self‑motivated, responsible, and able to work independently as well as collaboratively in a team environment.
• Proficiency in English and Malay; Mandarin proficiency is required for effective communication with headquarters and overseas technical teams.
• Experience in field service, applications engineering, or customer‑facing technical roles is an advantage.
• Fresh graduates and candidates from related technical disciplines are encouraged to apply.
• Willingness to travel extensively (approximately 90%), including domestic and international assignments