Project Manager Supportability & Readiness
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust.Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant.
Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
As a multifaceted Programme Manager, you will be responsible for the following:
- Lead Support Readiness of major commercial or infrastructure programmes
- Effectively engage with key partners in Technology Platform, Customer Experience, Products, and other groups
- Represent customer support teams in the early phases of a project and ensure their requirements are taken into account
- Follow-up on the development, testing and deployment of these requirements with the appropriate development teams and squads
- Provide clear and detailed updates to Senior Management
- Timely and clear communication to all impacted operational teams
- Develop, document and implement Readiness plans
- Engage and lead virtual teams across operations and support teams to deliver the Operational Readiness plans for these groups
- Ensure Operational Readiness Tests are prepared, planned and implemented timely
- Provide support of technical problems. Work with the customer/vendor/ partner to establish the root cause of problems, retaining ownership of a case through resolving it individually or advancing it - in accordance with the SLA.
- Continuous Improvement. Participate in continuously improving the Customer and product experience, participate in problem solving and deep dive sessions and propose/implement necessary changes.
- Under the mentorship of a mentor, update and control the quality of internal training material, problem management procedures and on-line detailed solutions
What will make you successful:
- 8 - 10 years proven experience
- A solid knowledge and understanding is required in the area of Operations and ideally Support too
- Proficient knowledge of Office and tools (e.g. Confluence/Jira, SharePoint)
- Project or Programme Management experience or certification is a big asset
- Experience with Swift and its products and services is a plus
- Good communication and presentation skills, proficient in English, both spoken and written
- Autonomous, curious and determined
- Influencer, Negotiator
- Pro-active and able to adapt quickly to changes and new priorities
- We put you in control of your career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals—like you—with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.