T&T Consultant/ Senior Consultant - ETP As A Service/Operate (SAP ABAP) - SEA
Deloitte Regional Services Center Sdn. Bhd. Kuala Lumpur Full-time
You may be assigned as Level 2 AMS support or Level 3 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
- To collaborate with Functional team to render 2nd level or 3rd level AMS support by performing in-depth production incident (simple to medium complexity) program troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
- To collaborate with Functional team to deliver medium to complex level enhancements within the agreed timeframe and with quality.
- To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
- To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
- To maintain documentation according to firm standards, best practices, and standard operating procedures
- To fully comply with and adhere to all the standard AMS process & procedures that are developed.
- To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client
- You may be assigned as part of project team member to implement the application. In this role, you are expected
- To support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.
- To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.
- You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries
- You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.
- You will be tasked to lead and/or coach Analyst and Consultant level members.
- You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications
Ey Identity Asia Sdn. Bhd. (Fka Xynapse Asia Sdn. Bhd.)Kuala Lumpur
as a Business Analyst in a software engineering, digital product, or technology consulting environment
• Strong understanding of the software development lifecycle (SDLC), agile methodologies (Scrum, Kanban), and product delivery processes
• Proven experience...
Kuala Lumpur
about the company
Are you a highly motivated and experienced Accountant looking for a dynamic role in a global consulting firm? We are partnering up with this consulting firm leader, and we are seeking a meticulous and proactive individual to join...
Ey Identity Asia Sdn. Bhd. (Fka Xynapse Asia Sdn. Bhd.)Kuala Lumpur
trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today....