Internship For IT Support Engineer (Trainee/Internship) - Johor Bahru

• Demonstrate a foundational understanding of Operating Systems (Windows, macOS, Linux) and possess basic troubleshooting skills.
• Exhibit familiarity with computer hardware components and basic hardware troubleshooting techniques.
• Capable of installing, configuring, and troubleshooting software applications on various platforms.
• Understand fundamental networking concepts, including TCP/IP, DNS, DHCP, and basic network troubleshooting.
• Proficient in both written and spoken English, Bahasa Malaysia, and Mandarin to effectively communicate with diverse stakeholders.
• Demonstrate strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
• Exhibit excellent communication and interpersonal skills to provide clear and concise technical support to end-users.
• Possess a strong customer service orientation with a focus on providing timely and effective solutions.
• Demonstrate a proactive approach to learning and staying updated with the latest IT trends and technologies.
• Able to work independently and as part of a team in a fast-paced environment.
• Willingness to work on-site at the Kayu Ara Pasong location.
• Provide first-level technical support to end-users, addressing hardware, software, and network-related issues via phone, email, or in person.
• Assist in the installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.
• Perform basic troubleshooting of operating systems (Windows, macOS) and common software applications (Microsoft Office Suite, etc.).
• Support the IT team in maintaining network infrastructure, including troubleshooting basic connectivity issues and assisting with network device configurations.
• Contribute to the creation and maintenance of IT documentation, including user guides, troubleshooting procedures, and knowledge base articles.
• Assist in managing and maintaining IT inventory, including tracking hardware and software assets.
• Participate in IT projects and initiatives, such as software deployments, hardware upgrades, and system migrations, under the guidance of senior IT staff.

Overtime Pay,Medical claim