Customer Service Executive Cum Homestay Operations ( Mandarin Speaker )
Perfect Pinnacles Sdn Bhd Kuala Lumpur Full-time
Proficiency in Mandarin and English (spoken and written) is a must, as we accommodate many international guests.
- Customer-Focused and Solution-Oriented – You don’t just answer questions; you create seamless experiences!
- Operationally Strong – Familiarity with hotel management or the homestay industry is a strong advantage.
- Resilient and Resourceful – Able to handle challenges confidently and professionally.
- Time-Sensitive and Disciplined – Strong follow-up skills to resolve guest inquiries efficiently.
- Growth-Oriented – A willingness to learn, adapt, and continuously improve.
- Flexible and Committed – While work hours may extend beyond the usual, we ensure our team is well-rewarded with valuable perks. Rotational shift setting.
- Be the Voice of The Stay Hub – Act as the first-tier support team, handling guest inquiries professionally via calls, emails, and messages.
- Manage Reservations and Guest Services – Coordinate bookings, reservations, and guest inquiries efficiently and accurately.
- Ensure Smooth Homestay Operations – Oversee and plan daily homestay operations, ensuring high service standards.
- Own Every Guest Experience – Proactively solve problems, address concerns, and create positive experiences for our guests.
- Implement Policies and Standards – Uphold and enforce company policies, procedures, and ethical standards.
- Work as a Team – Collaborate with operations and management teams, sharing insights to enhance service quality.
- Drive Business Growth – Contribute ideas and efforts toward the success and expansion of our hospitality business.
- Stay Organized and Efficient – Track, follow up, and resolve guest requests promptly.
- Be Ready to Go the Extra Mile – Provide occasional after-hours support to ensure smooth operations.
- Competitive Salary – RM2,800 – RM3,500 per month.
- Career Growth and Leadership Opportunities – We recognize hard work and promote from within.
- Performance-Based Bonuses – Your dedication will be rewarded!
- A Supportive and Rewarding Work Culture – While we go beyond regular hours to ensure smooth operations, we believe in rewarding dedication with well-deserved relaxation.
- Exclusive Perks – Enjoy free stays at our homestays and discounts for your loved ones.
- Free Parking – No worries about parking fees!
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• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
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