Inventory & Operations Auditor

Education & Experience:

• A Diploma or Bachelor's Degree in Business Administration, Auditing, Finance, Retail Management, or a related field.
• Proven experience (at least 1-2 years) in auditing, inventory control, loss prevention, or a similar role within a retail environment is highly preferred.
• Able to speak in English, Bahasa Malaysia and Mandarin

Skills & Competencies:

Core Attributes:

• Unyielding Integrity and Ethics: Must be trustworthy, discreet, and able to handle sensitive information and situations with absolute professionalism.
• Exceptional Attention to Detail: A sharp eye for spotting discrepancies in stock, paperwork, displays, and staff conduct.
• Strong Observational and Investigative Mindset: The ability to analyze situations, ask probing questions, and connect dots to identify root causes or potential issues.

Technical Skills:

• Strong understanding of inventory management and retail operations principles.
• Proficient in Microsoft Office, particularly MS Excel, for creating reports and analysing data.
• Familiarity with Point-of-Sale (POS) systems and inventory management software.

Interpersonal Skills:

• Assertive yet Diplomatic: Must be confident in enforcing standards and reporting findings objectively without causing unnecessary conflict.
• Excellent Communication Skills: Ability to clearly and concisely document and present findings to management.

Work Ethic:

• Independent & Self-Motivated: Capable of working alone, managing a daily travel schedule, and completing tasks with minimal supervision.

The ideal candidate will go beyond simple stock counting to perform a comprehensive review of inventory accuracy, operational procedures, staff conduct, and financial integrity. This position is crucial for ensuring compliance, minimizing loss, and driving excellence across all our branches.

1. Inventory and Merchandising Audits:

• Conduct daily on-site visits to various branches to perform comprehensive physical stock counts and inventory audits.
• Verify that all merchandise is displayed according to company standards, is accurately priced, and that physical display items match the official master list.
• Audit the stock receiving process to identify and report any delays in system updates by branch staff.

1. Operational & Compliance Audits:

• Assess overall branch condition, including cleanliness, display standards, staff professionalism (attitude and appearance), and attendance.
• Ensure all point-of-sale (POS) equipment, including credit card terminals, are in proper working order.
• Verify the completion and accuracy of internal reports (e.g., stock takes) conducted by the branch.

1. Fraud Prevention & Integrity Checks:

• Investigate all cancelled or voided transactions to identify potential misconduct or fraudulent activity, such as issuing invoices with incorrect amounts.
• Perform random customer verification calls to ensure that the invoice issued matches the products and services received, confirming sales transaction integrity.

1. Reporting & Reputation Management:

• Monitor the branch’s online reputation by reviewing recent customer feedback on platforms like Google Reviews and Facebook.
• Compile all audit findings into a comprehensive, detailed report for management, highlighting areas of excellence, non-compliance, potential risks, and actionable recommendations.
• Good salary and benefits.
• Friendly and supportive team.
• Great work environment.
• Chances to grow your career.
• Easy-to-reach office in Kuala Lumpur.
• Medical Claim