Operation Manager New - Kajang

1. Warehousing Operations

• Manage all aspects of inbound and outbound warehouse activities, including receiving, storage, order fulfillment, and dispatch.
• Ensure efficient utilization of warehouse space and maintain accurate inventory records.
• Monitor and report on key performance indicators (KPIs) such as order accuracy, inventory turnover, and warehouse productivity.
• Uphold compliance with safety, health, and hygiene standards.

1. Freight Forwarding

• Coordinate international and domestic shipments across air, sea, and land freight.
• Collaborate with customs brokers, carriers, and shipping lines to ensure timely clearance and delivery.
• Verify the accuracy of shipping documentation, including Bills of Lading, commercial invoices, and packing lists.
• Optimize freight costs through strategic carrier selection and route planning.

1. Team Leadership

• Lead, train, and motivate warehouse and logistics personnel to meet operational goals.
• Conduct regular performance evaluations and support staff development initiatives.
• Ensure adequate staffing levels to meet business demands.

1. Customer Service & Relationship Management

• Partner with sales and customer service teams to fulfill client expectations.
• Address and resolve operational issues and customer complaints promptly and professionally.
• Foster strong relationships with key clients and service providers.

1. Process Improvement & Compliance

• Review and enhance standard operating procedures (SOPs) to improve efficiency.
• Apply lean methodologies to reduce waste and streamline operations.
• Ensure adherence to industry regulations, including customs laws, ISO standards, and internal policies.

1. Reporting & Budgeting

• Prepare and present regular operational reports to senior management.
• Monitor departmental budgets and implement cost-saving measures.

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 5–7 years of experience in warehousing and freight forwarding operations.
• In-depth knowledge of international shipping procedures, Incoterms, customs regulations, and warehouse systems.
• Proficiency in warehouse and transport management systems (WMS, TMS).
• Strong leadership, communication, and problem-solving abilities.
• Capable of working under pressure and managing multiple priorities effectively.

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