Retail operations manager (toys/collectible items)

Randstad is partnering with an exciting newly established toys brand that’s entering the Malaysia market, backed by a reputable multinational company (MNC) with offices around the world — including across Europe, Asia, and the Americas. The business is now expanding its footprint in Southeast Asia and looking for a high-calibre Retail Operations Manager (toys/collectible items) to support its launch and growth in Malaysia.

About the Role: This is a foundational role, ideal for someone who enjoys building efficient operational frameworks from the ground up. You will be responsible for setting up and managing all core operational functions — including store opening, supply chain, distribution, and sales operations etc — while working closely with regional and global teams.

You will need to:

• Lead the operational setup in Malaysia to support product launches and market entry.
• Oversee end-to-end operations: leasing, fit-out, recruitment, order processing, inventory control, logistics, local warehousing.
• Collaborate with internal teams (regional HQ, sales, marketing) to align on business goals and timelines.
• Ensure smooth coordination between Malaysia and international supply chains.
• Implement operational SOPs and reporting tools in line with global standards.
• Track and optimize KPIs such as cost efficiency, stock accuracy, and delivery timelines.
• Ensure full compliance with local import/export regulations and safety standards.

Requirements:

• 6–10 years of experience in retail operations, preferably in the toys industry
• Proven experience in new market setup or regional expansion is highly valued.
• Comfortable working in a dynamic, fast-paced environment with cross-cultural teams.
• Strong problem-solving and project management skills.
• experience

• skills

• qualifications

• education

Bachelor Degree

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