Customer Support Executive

• Any 5 days working and 2 days rotational off
• Any 9 hours working per day
• Mandarin or Cantonese required as per project.

Responsibilities:

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
• Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
• Meet call handling quotas and individual and team sales targets
• Gather and analyse client data to identify possible products or services to recommend to management
• Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
• Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
• Follow communication protocols, rules, and policies
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• Medical Insurance
• Training Provided
• Allowance Provided
• 5 Working Days
• Performance Bonus
• Overtime Pay
• Staff Meal