Telesales Representative

Experience:

• Minimum 1 year of experienceinTelemarketing, Telesales, Customer Service, or Call Centre.
• Experience in Banking, Insurance, or Clinic Front Desk is highly relevant and preferred.
• Language Skills:
• Fluent in English and Bahasa Malaysia (BM) is mandatory.
• Mandarin and/or Cantonese speaker? That's a huge advantage! A large portion of our wellness clientele prefers conversing in Mandarin.
• Voice & Tone: You have a clear, friendly speaking voice. You sound like a trusted advisor, not a pushy salesperson.
• Tech Savvy: Comfortable using a computer, typing notes while talking, and navigating a simple database.
• Resilience:You understand that not everyone answers the phone on the first ring, and you are comfortable makingoutbound calls daily.

1. Member Retention & Reactivation (The Core Focus)

• Annual Reminder Calls:Contact our database ofpast customers to remind them that their recommended annual blood test is due.
• Upselling Health Packages:Discuss changes in their health or lifestyle and recommend appropriateadd-on tests (e.g., Thyroid panel, Vitamin D, Full Hormone check).
• Appointment Setting: Book convenient appointment slots at our partner clinics or headquarters.

1. Database Management

• Record Keeping: Update customer contact details and log call outcomes accurately in our [Spreadsheet / CRM System].
• Feedback Loop: Note any common questions or concerns customers have and relay them to the management team to improve our service.

1. Corporate Outreach (Secondary / Bonus Opportunity)

• Lead Generation:Make initial contact withHR Departments and Office Managersto introduce Wellness Lab'sCorporate Health Screening Packages.
• Warm Transfer:Secure interest and schedule a follow-up meeting or call for theB2B Sales Manager.

• No Cold Calling Nightmares:You are calling people whohave used our service before. They know the Wellness Lab brand. The conversation is much easier and more positive.
• Meaningful Work:You aren't selling credit cards; you're reminding someone's mother or father to check their cholesterol or blood sugar. You'rehelping save lives by catching issues early.
• Stable Basic + Commissions: We offer a stable m
• Annual Leave
• Company Activities
• Employee Discount on company products/services
• Mental Health Support
• Medical Leave
• Performance Bonus
• SOCSO
• Training Provided
• Staff Discount