Customer Service Officer
360MMS Kuala Lumpur Full-time
Act as the first point of contact for existing loan customers via phone, email, and other channels.
- Handle general enquiries such as repayment questions, account changes, loan redraws, interest rate enquiries, and settlement-related issues.
- Troubleshoot and resolve customer concerns with professionalism and empathy.
- Communicate with partnered funders to follow up on customer requests, service issues, or escalations.
- Liaise with internal management and operations teams to ensure timely resolution of customer matters.
- Keep accurate records of all customer interactions and outcomes in the system.
- Provide updates and feedback to management regarding recurring customer issues and potential process improvements.
- Contribute to a positive team environment by sharing information, collaborating with colleagues, and supporting overall service standards.
- Ensure all customer service activities comply with company policies, funder requirements, and regulatory guidelines.
- Diploma/Degree in Business, Finance, or related field preferred (not mandatory).
- Previous experience in a bank call centre, customer service, or financial services role is an advantage.
- Strong verbal and written communication skills in English (Mandarin or other Asian languages a plus).
- High level of patience, empathy, and professionalism when dealing with customers.
- Ability to handle difficult conversations and resolve issues calmly and effectively.
- Strong problem-solving skills and attention to detail.
- Able to work effectively with internal teams and external funder partners.
- Organised, reliable, and able to manage multiple tasks in a fast-paced environment.
- A genuine passion for helping customers and delivering excellent service.
Agensi Pekerjaan Mango Global Technologies Sdn BhdKuala Lumpur
Permanent Night Shift Work
• Permanent Work from home
• High school diploma or equivalent required
• Required language(s): Mandarin & English
• Minimum 6 months of Experience in Customer Service Required.
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