Customer Service Executive - Ipoh
林蜂 Ipoh Full-time
Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Social media savvy
- Proficiency in Mandarin (spoken and written) is required
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you may be able to get promotion easily.
Grape Holding Sdn BhdIpoh
Type Executive
Experience Level < 1 year
Job Categories Customer Svc/Call Centre
Minimum Education Required Diploma
Language Required English, Bahasa Malaysia
Nationality Preferred Malaysians Only
Gender Preferred All Genders
Own Transport None
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