Office/Personal Assistant (Mandarin Speaker)
WIT VENTURES SDN BHD Kuala Lumpur Full-time
- Project Leadership & Execution
- Take ownership of assigned projects and ensure end-to-end execution
- tasks
- timelines
- results
- Set clear deadlines and assign responsibilities to relevant departments
- Monitor progress and ensure projects move according to schedule
- Ensure no project is delayed due to lack of follow-up
- Cross-Department Coordination
- Act as the central coordination point between departments (operations, marketing, finance, project, etc.)
- Ensure all departments are aligned on:
- objectives
- timelines
- deliverables
- Schedule and lead coordination meetings when required
- Follow up with departments to ensure tasks are completed
- Resolve communication gaps between teams
- Project Tracking & Reporting
- Maintain a central project tracker for all ongoing initiatives
- Monitor:
- progress status
- delays
- risks
- Provide progress updates to Superior
- Highlight issues early and propose solutions
- Problem Solving & Escalation
- Identify bottlenecks and delays in projects
- Take initiative to resolve issues before escalation
- Escalate critical issues to Director with:
- clear summary
- proposed solutions
- Guest Experience & Business Improvement Projects
- Support implementation of new initiatives such as:
- vending machines
- smart lockers
- new service concepts
- Coordinate with vendors and suppliers to meet company requirements
- Ensure smooth implementation and execution of new services
- Monitor performance and suggest improvements
- External Coordination
- Liaise with:
- suppliers
- contractors
- developers
- service providers
- Ensure deliverables meet timeline and quality expectations
- Follow up on quotations, proposals, and execution
- Operational & Administrative Support
- Handle administrative tasks related to projects and business operations
- Ensure proper documentation and filing
- Support ad-hoc operational matters as required by Director
- Education & Experience
- Diploma or Degree in Hospitality Management, Business Administration, or related field.
- Minimum 2–4 years of experience as a Personal Assistant, Executive Assistant, or Operations Coordinator.
- Prior experience in hotel, serviced apartment, or Airbnb management is preferred.
- Language Requirement
- Fluent in Mandarin (spoken, written, and reading)
- Ability to communicate effectively in English.
- Additional languages are an advantage.
- Skills & Competencies
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and perform well under pressure.
- High attention to detail and accuracy.
- Professional discretion in handling confidential information.
- Strong analytical and problem-solving skills.
- Technical Skills
- Familiar with OTA platforms (Airbnb, Booking.com, Agoda).
- Proficient in Microsoft Office and/or Google Workspace.
- Experience with Property Management Systems (PMS) is an added advantage.
- Basic understanding of hospitality operations and service standards.
- Personal Attributes
- Proactive, resourceful, and self-motivated.
- Service-oriented mindset.
- Flexible to work weekends or beyond regular office hours when required.
- Positive attitude with strong accountability and reliability.
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