Retail Operations Executive (Fit-out & Store Expansion)

Job Summary:

This role is responsible for supporting daily Retail Fit-Out Operations, managing retail store maintenance/defect issue escalations, and assisting in store fit-out expansion projects. The candidate will work closely with internal teams and external vendors to ensure smooth operations and successful execution of store setup, renovation, and opening.

Requirements:

• Diploma or Degree in Business Administration, Retail Management, or related field.
• Experience in retail operations, store setup, or design & build projects is an advantage.
• Fresh graduates are encouraged to apply.
• Good communication skills in English and Bahasa Malaysia.
• Strong coordination, problem-solving, and organizational skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Able to multitask and work in a fast-paced environment.
• Coordinate with retail outlets and internal departments to resolve operational issues efficiently.
• Manage and respond to retail store complaints and escalations from management offices and regulatory bodies via email.
• Monitor and track cases to ensure timely resolution and proper follow-up.
• Maintain accurate documentation and records for all complaints and operational matters.
• Support day-to-day retail operational activities and ad-hoc tasks.
• Assist in store expansion projects, including new store openings and renovations.
• Coordinate with contractors, suppliers, and internal stakeholders for design and build activities.
• Support store planning, setup, and readiness prior to opening.
• Prepare reports and updates on operational issues and project progress.

Working Hours:

• Monday – Friday, 9:00 AM – 6:00 PM

Renumeration Package:

• RM2,150 – RM2,500 (Based on experience)
• KPI Incentives (Up to RM300)
• Language Allowance (RM300) - if applicable
• Transportation Allowances - if applicable
• Meal Allowances - if applicable
• Parking Allowances - if applicable
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Training Provided
• Medical Insurance
• 5 Working Days